سياسة الخصوصية

PRIVACY POLICY

Last updated: [ADD DATE]

1. INTRODUCTION

This Privacy Policy describes how [YOUR COMPANY NAME] ("we", "our", or "us") collects, uses, stores, and shares information when you use our ride-hailing and/or parcel delivery mobile application and related services (the "App"). We are committed to protecting your privacy. By using the App, you agree to the practices described in this policy.

2. INFORMATION WE COLLECT

2.1 Information you provide

- Account information: name, email address, phone number, profile photo.

- Payment information: payment method details (processed by third-party providers; we do not store full card numbers).

- Trip/parcel details: pickup and destination addresses, special requests, contact information for recipients.

2.2 Information collected automatically

- Location data: precise location when the App is in use (e.g. for ride matching, live tracking, and safety).

- Device information: device type, operating system, unique identifiers, and app version.

- Usage data: how you use the App (e.g. features used, trip history).

2.3 Information from other sources

- We may receive information from partners (e.g. payment processors) or from referrals.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

- Provide, maintain, and improve our services (rides, parcel delivery).

- Match you with drivers or couriers and show live location and ETA.

- Process payments and prevent fraud.

- Send service-related notifications (e.g. trip status, driver arrival).

- Comply with legal obligations and enforce our terms.

- Improve safety (e.g. share trip/location with emergency contacts if you enable this).

- Send marketing communications only if you have consented (you may opt out at any time).

4. DATA SHARING AND DISCLOSURE

We may share your information with:

- Drivers/couriers and customers (as needed to complete a trip or delivery).

- Service providers (e.g. cloud hosting, analytics, payment processors) who process data on our behalf under strict agreements.

- Authorities when required by law or to protect rights and safety.

- We do not sell your personal information to third parties.

5. DATA RETENTION

We retain your data for as long as your account is active or as needed to provide services, comply with law, resolve disputes, and enforce agreements. You may request deletion of your account and associated data subject to applicable law.

6. DATA SECURITY

We use industry-standard measures (e.g. encryption, access controls, secure servers) to protect your data. No method of transmission or storage is 100% secure; we cannot guarantee absolute security.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

- Access and receive a copy of your personal data.

- Correct or update your data (via App settings or by contacting us).

- Request deletion of your data.

- Object to or restrict certain processing.

- Withdraw consent where processing is based on consent.

- Data portability (receive your data in a structured format).

- Lodge a complaint with a supervisory authority.

To exercise these rights, contact us using the details below. You can also manage app permissions (e.g. location) in your device settings.

8. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 16 (or higher if required by local law). We do not knowingly collect data from children. If you believe we have collected a child’s data, please contact us so we can delete it.

9. INTERNATIONAL TRANSFERS

Your data may be processed in countries other than your own. We ensure appropriate safeguards (e.g. contracts, standard contractual clauses) where required by law.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of material changes via the App or by email. Continued use of the App after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. CONTACT US

If you have questions about this Privacy Policy or your data, please contact us:

[YOUR COMPANY NAME]

Email: [YOUR SUPPORT EMAIL]

Address: [YOUR BUSINESS ADDRESS]

Phone: [YOUR SUPPORT PHONE]

For data protection or privacy requests, you may also contact our data protection officer at [DPO EMAIL if applicable].